Photo credit: Brenda Piekarski
How I Can Help
Great strategy isn’t reserved for large companies with massive budgets. High-impact improvements should be accessible to growing businesses and nonprofits alike. That’s where KO Consulting comes in.
I work with small businesses and mission-driven organizations to refine what matters most—delivering experiences that meet and exceed your clients' expectations.
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Do you know that your website isn’t landing quite right, but you aren’t sure how to fix it?
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Are you curious about why (potential) clients aren’t engaging with your organization the way you anticipated?
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Do you know your website needs to be updated, but you simply don’t have the time to make the changes?
Kirsten @ KO Consulting combines formal training in social science research, online content expertise, and familiarity with current website accessibility guidelines to help small businesses and nonprofits increase their website’s effectiveness and expand their client base.
Whether optimizing your website’s usability or conducting research to boost client engagement, every project with KO Consulting starts with your specific parameters in mind and ends with a clear, manageable action plan you can actually execute.
Not sure where to start? Check out my Services page or contact me to set up a free, no obligation 20-minute consultation to discuss your main business concerns and see if it makes sense for us to work together.
Understand Why. Fix What Matters.
Past Projects
Website Launch
for New Business Venture
Need: newly formed business venture in need of feedback to inform website development prior to formal business launch
Research Method: user experience sessions and interviews to elicit feedback from current and prospective clients on certain aspects of website before its official launch
Results/Impact: significant changes to website content to better address client questions and improve website navigation
Yoga/Bodywork Studio
Online Application Revamp
Need: website application process was cumbersome for volunteer review committee and out-of-date for applicants
Research Method: user experience sessions and interviews to identify pain points for applicants and those completing recommendation forms
Results/Impact: revamped application process to current online standards and decreased time commitment for application review team
Scholarship Organization
Identifying Best Practices for Online Content Delivery
Need: online content was inconsistent, confusing, and difficult to navigate
Research Methods: conducted 12 user experience sessions and semi-structured interviews
Results/Impact: identified themes in easy to navigate courses, developed concrete and manageable recommendations for instructors, met with IT professionals to identify potential for systemic changes
Higher Education
Understand Why. Fix What Matters.
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